Terms and Conditions

Pricing

Minimum $29.99/month services agreement required in conjunction with minimum $599.99 equipment purchase. Equipment may be financed subject to an agreement with one of Vivint’s financing partners. $49 to $199 installation fee applies. Financing eligibility and terms subject to credit approval. Month-to-month service agreement available when equipment is purchased upfront. Additional equipment may be purchased and financed. Financing options require monthly services agreement coterminous with applicable financing agreement (for example $29.99/month for 60 months = total services cost $1,799.40). System supports up to six cameras subject to sufficient WiFi speeds. Without a Vivint services plan, product and system functionality is limited (including loss of connectivity via the Vivint Smart Home app). Monthly $1.48 cellular network maintenance fee applies. Speak to a Vivint representative at the phone number in this offer for complete equipment, services, and package details, including pricing and financing details. Offer not available in all states or provinces. Taxes and local permit fees may apply. New Vivint Customers only.

Terms

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Vivint, Inc. or Vivint Louisiana LLC.'s websites for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Vivint, Inc. or Vivint Louisiana LLC.'s websites;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Vivint at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer

The materials on Vivint's websites are provided "as is." Vivint makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Vivint does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall Vivint or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Vivint's Internet site, even if Vivint or a Vivint authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on Vivint website could include technical, typographical, or photographic errors. Vivint does not warrant that any of the materials on its website are accurate, complete, or current. Vivint may make changes to the materials contained on its website at any time, without notice. Vivint does not, however, make any commitment to update the materials.

Links

Vivint has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Vivint of the site. Use of any such linked website is at the user's own risk.

Site Terms of Use Modifications

Vivint may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to Vivint, Inc.'s website shall be governed by the laws of the State of Utah without regard to its conflict of law provisions.

Any claim relating to Vivint Louisiana's website shall be governed by the laws of the State of Louisiana without regard to its conflict of law provisions.

Additional Terms

If you have existing security equipment in your home, such equipment may or may not be compatible with Vivint’s equipment and may be incorporated into the new Vivint system in some instances. Where system configurations may vary widely, for a completely customized price quote contact a Vivint representative at 855-792-7787.

Vivint equipment comes with a Vivint Service Plan. In summary, Vivint’s Service Plan covers all defective equipment for as long as you are a paying customer with Vivint. While defective equipment will be covered while you are a customer with us, after the first 120 days after installation, you will be responsible for a visit charge at our then-prevailing rate for service, plus any applicable taxes. The Service Plan covers defective equipment and normal wear and tear and excludes abuse, neglect, and acts of God.

Certain terms and restrictions apply. See your Agreement for complete details regarding the Service Plan.

Usage of Google Maps within the Vivint.SmartHome mobile app binds users by the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy).

† Over 1.3 million customers, based on data through the end of March 2018.

Vivint may contact its customers in a variety of ways including sending SMS service notifications to the number they provided. Message and data rates may apply.

You may receive an SMS message with one of the following phone numbers listed below. For best customer service, please use the phone number provided in your SMS message.

Account Maintenance:
855.634.4266

Installation Appointments:
855.737.3595
855.273.8527

Service Appointments:
855.881.3392
877.873.9879
800.318.1970

Technical Support:
855.272.5029

Vivint Referral Program Terms and Conditions

These terms and conditions apply to the Vivint Referral Program (“Program”) from Vivint. By referring a customer (“Referring Customer”), being referred and activating service (“Referred Customer”), or otherwise participating under the Program, the Referring Customer and Referred Customer, agree to these terms.

1. Rewards:

Under the Program, eligible Referring Customers and Referred Customers satisfying all Program eligibility criteria shall each receive a reward (ìRewardî). The type and amount of the Reward shall be determined by Vivint and is subject to change at Vivintís sole discretion. Effective March 15, 2014 the Reward under the Program is a $50 account credit for both the referring customer and referred customer.

2. Eligibility:

Rewards for Referring Customers only are available to Vivint Home automation and security customers located in serviceable areas with accounts in good standing, for the activation of new home automation or security services in the home of a Referred Customer and any required right of rescission period has expired. Services are subject to change by Vivint.

3. Reward Requirements:

In order for the Referring Customer and Referred Customer to receive a Reward, the Referring Customer must refer another qualified individual for the Service and the referred customer must:

Referred customer must sign up for any Vivint package at minimum $50.99/month for 48 or 60 (48 months in CA and WI). Activation fees vary by package. Satisfactory credit history and home ownership required. Sales tax and local permit fees may apply. Services not available in all areas. All services in Louisiana performed by Vivint Louisiana License # F1819. See Vivint license numbers here.
Not have been a Vivint Home Service customer within 120 days of the date of referral;
Activate Service under Vivint’s standard customer agreement within the promotion period of the referral; and
Any applicable Right of Rescission period has expired.

4. Limits & Expiration:

The total value of rewards per customer is unlimited. Various Rewards may be offered from time to time at the sole discretion of the Vivint. Offer not transferable or redeemable for cash and is good for account credit only.

5. Referral Message Limits:

Referring Customers are welcomed to send unlimited social media and email messages, but shall be limited in the number of texts messages sent to 50. Any Referring Customers found to be sending mass texts or texts to individuals with whom he/she has no personal relationship will be disqualified from the Program and will not receive any Rewards.

6. Privacy and Information:

By participating in the Program the Referring Customer and Referred Customer agree that Vivint may provide their information (such as first and last name and installation date) to the Referring Customer, Referred Customer, and others, including third party providers for purposes of administration of the Program.

7. General Provisions:

If multiple referrals for the same person are received only one Reward, subject to these terms, will be provided for the referral first received by Vivint, as determined by Vivint.

Rewards may not be combined with other offers or promotions.

This offer is intended for Vivint customers to refer their friends and family to Vivint as new customers, and should not be generally advertised or marketed in any commercial manner. Commercial accounts/customers not eligible for the Program.

Program participation is limited to Vivint residential customers with accounts in good standing. Property owners, sales agents, managers, leasing/rental agents, and landlords, or their respective agents, employees or contractors, of apartments, townhouses, condominiums or other types of multiple dwelling units are not eligible to participate in the Program or receive any Rewards, discounts or other promotional offers under the Program or for referring a customer who rents, purchases or otherwise obtains a unit owned, managed, leased and/or maintained by such person.

Vivint reserves the right to change Rewards and eligibility criteria under the Program, and to alter, modify, suspend or terminate the Program at any time upon notice, which notice may be provided through the Site, mail, e-mail or such other methods as determined by Vivint in its sole discretion. Terms subject to change.

Compliance with Laws; Prohibited Activities. You agree to abide by all applicable local, state, and federal laws, regulations, statutes, rules and ordinances, in connection with your use of this Site. Without limiting the foregoing, you shall not use this Site to: (a) send unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (b) harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses; (c) transmit or post unlawful, harassing, bigoted, racist, hateful, libelous, abusive, tortious, defamatory, threatening, harmful, invasive of another's privacy, vulgar, obscene or otherwise objectionable material of any kind or nature or which is harmful to minors in any way; (d) transmit or post any material that may infringe the intellectual property rights or other rights of third parties, including trademark, trade secret, copyright or right of publicity; (e) transmit or post any material that contains software viruses or other harmful or deleterious computer code, files or programs such as Trojan horses, worms, time bombs and cancelbots; (f) interfere with or disrupt servers or networks connected to this Site or violate the regulations, policies or procedures of such networks; (g) attempt to gain unauthorized access to this Site or computer systems or networks connected to this Site through password mining or any other means; or (h) harass or interfere with another Amplifinity user's use and enjoyment of this Site. In addition, you agree not to use any device, software, or routine, including but not limited to any viruses, worms, time bombs, to interfere or attempt to interfere with the proper working of this Site or any Service, or to intercept any system, data or personal information from this Site, nor will you take any action that imposes an unreasonable or disproportionately large load on this Site's infrastructure.

FTC 16 CFR Part 255 Compliance
You comply with the Federal Trade Commission's 16 CFR Part 255 "Guides Concerning the Use of Endorsements and Testimonials in Advertising". Accordingly, if you make any post on any social network (such as Facebook, Twitter, Instagram, Pinterest, or LinkedIn) as a part of this Program, you must include, and not delete, any disclosure that the Program website automatically creates for the post you are making. In the event that no such disclosure is automatically generated for your social network, you must, at a minimum include either "This is a paid endorsement" or "#paidad" in any social network posts you make as a part of this program. You are responsible for ensuring that your posts on any social network comply with the terms of use of the site, and any other applicable laws, statutes, and regulations.

SMS Terms and Conditions

Vivint FlexPay Alerts
By providing a mobile phone number and verbally consenting to receive messages from Vivint, you will be enrolled to receive Vivint FlexPay Alerts messages. Subscribers will receive two (2) text messages per attempt to qualify for financing. Reply STOP to stop receiving messages, and HELP for help. Message and data rates may apply.

HELP Information
For more info, text HELP for help related to Vivint’s Vivint FlexPay Alerts program, or call 800-216-5232 or contact customersupport@vivint.com to communicate with a customer service representative.

Vivint Marketing
By providing a mobile phone number and consenting to receive Vivint marketing messages when submitting a form on vivint.com, or partner sites, you agree to be enrolled in Vivint’s SMS Marketing program. Subscribers will receive up to ten (10) text messages following a form submission to receive information about Vivint systems, offers, and/or how to receive a free quote. Reply STOP to stop receiving messages, and HELP for help. Message and data rates may apply. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

HELP Information
For more info, text HELP for help related to Vivint’s Marketing program, or call 800-216-5232 or contact safe@vivint.com to communicate with a customer service representative.

Carriers Supported
Vivint text message alerts are compatible with a variety of mobile carriers including. but not limited to, Alltel, AT&T, Boost. Cricket Wireless, MetroPCS , Sprint, T-Mobile, Verizon Wireless, Virgin Mobile, and U.S. Cellular. Other regional and smaller carriers are also supported. To participate, the recipient’s phone needs to be text messaging-enabled. Vivint strives to ensure that everyone can participate, but depending on your carrier, plan, and phone, Vivint cannot guarantee it will work for you. T-Mobile is not liable for delayed or undelivered messages. Additionally, neither Vivint nor any mobile carrier other than T-Mobile will be liable for delayed or undelivered messages.